Designing for complex IT environments based upon workflow analysis and managed field studies

CA Technology wants to design the right software products well. Their user interaction designers recently began interviewing end users in their workplace and developing archetypal descriptions of typical users called ‘personas’. The good thing about personas is that they encourage designers to take a people-first perspective, which is great most of the time. But, sometimes when the software being designed is for complex IT environments personas are not enough. This is often the case for CA’s business software. This research will expand on the popular persona approach.

Enabling Operator Decision-Making to Increase the Efficiency of Operator-led Collaborative Teams in Operating Centres Year Two

Operating Centre control rooms are large rooms where trained operators remotely supervise data centre equipment. Operators aim to maintain the connectivity and computer services modern society relies on. They provide services to their organizations or government or industry clients including forming and monitoring tactical teams that solve time-critical computing issues. Their daily activities include monitoring and responding to alerts, while simultaneously participating in multiple distributed teams where the role of the operator is to ensure progress towards a problem's resolution.

Enabling Operator Decision-Making to Increase the Efficiency of Operator-led Collaborative Teams in Operating Centres

Operating Centre control rooms are large rooms where trained operators remotely supervise data centre equipment. Operators aim to maintain the connectivity and computer services modern society relies on. They provide services to their organizations or government or industry clients including forming and monitoring tactical teams that solve time-critical computing issues. Their daily activities include monitoring and responding to alerts, while simultaneously participating in multiple distributed teams where the role of the operator is to ensure progress towards a problem's resolution.

Analyzing a large user community using the social network analysis framework

In this project we will conduct Social network analysis (SNA) of MyCA user network, in order to assess the interplay between social influence and the diffusion of information within the MyCA platform. SNA offers a convenient method to represent and analyze interactions among the components of a system. SNA can thus provide an abstract representation of the MyCA a system, and allow us to study its function and organization.