Assessing the effectiveness of customer management efforts on profitability in the insurance industry

To have a strategic advantage over competitors, companies have been encouraged to adopt customer-centric, value added processes and capabilities.  Firms allocate resources to train their employees in the necessary skills to build and maintain healthy relationships with their customers, yet little is understood on how investments in training impacts a firm?s performance.   The objective of the proposed research is to investigate (1) Which customer management training activities have a positive impact on profitability? (2) How frequently should companies offer training to their employees?

The impact of Flood risk on the value of residential property: The case of Quebec city

Whether due to urbanization or climate changes, flood events have an impact on property value. Newly available geography data about flood risk zone have yet not been utilized to their full potential in Canada. This project aims to study the impact of the flood risk zone on the value of homes for Quebec City, and to identify other regions in Canada where similar conditions could affect housing value. The development of a strategy to expand the aim of research at the country-wide level will else be part of the project.

Research Study into Impact of E-mail on Employees

The proposed research to be undertaken is an investigation into the relationship between electronic communication (E-mail, text messages, and Instant Messages) and key employee/employer outcomes (Employee outcomes include: work-life conflict, perceived stress, depressed mood, and anxiety; Employer outcomes include: engagement, work-role overload, job satisfaction, and work related stress.