Design of a self-adapting project management application
To be more competitive in the market, many companies are trying to speed up the quotation process and quote more attractive prices and have identified a need for support in the quotation process in order to reduce the quotation lead-time and ensure a higher level of accuracy in the cost estimations. In the case of CIENA, a first investment has been made for an automated price quotation system with respect to the equipment/products that are sold by the company (currently under development). However, CIENA would be interested in including the price quotation for customer projects as well, and this is a far more challenging enterprise as it not only includes equipment/products, but services (e.g., circuit, node or ring updating or replacement) and highly specialized manpower. In addition, the execution of the services depends on the quality of the customer network and the experience or expertise of its technical support or type of equipment. The objective of the research project is to design and develop a web-based quote management application in order to automate the quoting process for CIENA internal and external sales or technical engineer personnel.