Towards a safer and more efficient communication process in aircraft ground deicing

Deicing is a complex process involving many actors including pilots, air traffic controllers and the deicing crew. In this context, communication mistakes can easily happen but can also have terrible consequences. The goal of the research project is to identify high risk areas of communication for aircraft ground deicing. Analyze of the voice interaction between the different actors involved with conversation analysis will be the starting point. After identifying problems in the communication process, the research will propose an improved approach to communication. Through this research the partner organization will be able to anticipate potential communication errors and can use this knowledge to optimize their communication process.

Intern: 
Servet Günebak
Superviseur universitaire: 
Sylvie Nadeau
Project Year: 
2015
Province: 
Quebec
Partenaire: 
Discipline: 
Programme: