Knowledge Management Systems – Identification of best practicesregarding design & maintenance

SmartSimple is a growing Toronto based software company with operations in UK, Canada
and US. One core means of business generation is the response to RFPs. Because
responding to RFPs is such a central part of SmartSimple’s sales operations, the company is
looking to streamline the processes by using its platform to create a Knowledge Management
System (KMS). This research aims to identify not only the benefits and pitfalls involved in the
implementation of Knowledge Management System but also best practices to design such a
system. By-product of this research would be the creation of a marketable product for use by
existing and potential clients of SmartSimple. The academic output would ideally be a
research paper on KMS designs and applications. The practical value would be hands on
experience in designing and configuring a knowledge management system using
SmartSimple platform, which accompanied by extensive market research/analysis would help
SmartSimple to enter a new unexplored market of KMS

Faculty Supervisor:

Wendy Cukier

Student:

Partner:

SmartSimple Software Inc

Discipline:

Business

Sector:

Professional, scientific and technical services

University:

Toronto Metropolitan University

Program: