Multi-turn Problem Solving Workflows with Deep Research

ServiceNow develops a platform for client organizations to manage and automate large-scale processes across various industries. In 2020, ServiceNow acquired Element AI to strengthen its presence in the Artificial Intelligence (AI) research landscape and the Canadian AI ecosystem. This acquisition enabled the development of AI-driven products that improve the platform’s capabilities. ServiceNow Research has made significant contributions to the field of foundation models, notably in Natural Language Processing (NLP), and has a strong presence in developing generative models for different data domains.
(2) the challenges the partner aims to solve through this project
Modern enterprises grapple with fragmented knowledge spread across emails, chats, and internal documents, making traditional knowledge systems insufficient. This project will develop multi-turn deep-research agents that autonomously identify information gaps, integrate unstructured data, and deliver concise, reliable reports tailored to enterprise needs. By addressing these challenges, the partner aims to create advanced AI agents capable of transforming scattered communications into actionable insights, streamlining investigative reasoning and enhancing decision-making across teams.
(3) the anticipated social or economic benefits of the project for the partner organization(s)
By enhancing the performance, interactivity, and trustworthiness of deep research agents, major productivity gains could be observed in the enterprise setting, where knowledge work remain a bottleneck and acquiring up-to-date information from knowledge-bases is a key challenge. To encourage further research in multi-turn deep research agents, we plan to open source the findings of this project.

Faculty Supervisor:

Laks Lakshmanan;Muhammad Abdul-Mageed

Student:

Partner:

ServiceNow Canada

Discipline:

Computer science

Sector:

Professional, scientific and technical services

University:

The University of British Columbia

Program:

Accelerate

Related projects

Discover more projects across a range of sectors and discipline — from AI to cleantech to social innovation.

View all
Current openings

Find the perfect opportunity to put your academic skills and knowledge into practice!

Find Projects

Mitacs Partners

The strong support from governments across Canada, international partners, universities, colleges, companies, and community organizations has enabled Mitacs to focus on the core idea that talent and partnerships power innovation — and innovation creates a better future.

Government
Academic
Industry
Innovation
International

International

Load More

International

Load More

Join a thriving innovation ecosystem.

Subscribe to our newsletter now!

Subscribe

Mitacs — Return on Innovation

Mitacs is funded by the Government of Canada, the Government of Alberta, the Government of British Columbia, Research Manitoba, the Government of New Brunswick, the Government of Newfoundland and Labrador, the Government of Nova Scotia, the Government of Ontario, Innovation PEI, the Government of Quebec, the Government of Saskatchewan, and the Government of Yukon.