Customer Experience Coordinator

With COVID-19, a number of challenges have surfaced for landlords. There have been numerous rent relief programs and new policies surrounding rent abatement and supplementation to assist tenants, meaning increased contact and need for research on the landlord’s behalf. We are seeing increased vacancy in our portfolio as well as slower lease-up of vacant spaces. Furthermore, COVID-19 has introduced some logistical challenges to the lease up of residential space.
Retention of our renters and leasing vacant space to new renters is key to our continued survival as a small property management firm; the Mitacs internship student will focus on improving our service interactions with both existing and potential renters, which is key to ensuring their continued satisfaction.

Faculty Supervisor:

Graham Brown

Student:

Partner:

Fort Properties Ltd.

Discipline:

Business

Sector:

Real estate and rental and leasing

University:

University of Victoria

Program: