Addressing the Senior Digital Divide: Evaluating the Technology, Access and Support for Seniors (TASS) Project

This impact evaluation study assesses the economic, social and cultural impact of the Technology, Access and Support for Seniors (TASS) project initiated in 2020 by Human Endeavour, a York Region charity. Recognizing the need to pivot to online program delivery, Human Endeavour obtained grants to purchase, support and deliver free, preprogrammed tablets to 400 vulnerable seniors identified by United Way Greater Toronto, the Regional Districts of York and Muskoka, and eight Ontario community agencies. By gathering data from 100 online surveys and 25 interviews with seniors and 20 interviews with program managers and executive directors of participating organizations, we evaluate the impact of TASS in reducing senior isolation through digital connections. We examine the strategies, skills and technical expertise required by non-profits to address the growing senior digital divide by developing post-pandemic hybrid program delivery models. Since technology now outpaces digital research, assessment remains key to building social inclusion.

Faculty Supervisor:

Nancy Mandell

Student:

Partner:

Human Endeavour

Discipline:

Sociology

Sector:

Health and Related Sciences & Technology

University:

York University

Program: