AI-based virtual assistant for the insurance industry

The insurance industry is a competitive sector that is expected to account for 3.1 percent of Canada’s Gross Domestic Product in 2021. Leading insurers are investigating how machine learning (ML) may enhance company operations and customer satisfaction as clients become more selective about personalizing their insurance purchases to their particular needs. AI chatbots have the potential to significantly improve consumer satisfaction. Their primary goal is to assist consumers by answering questions. Chatbots may communicate with multiple users simultaneously and provide information within seconds. As a result, they are now widely used to enable companies and customers to communicate on websites and mobile messaging applications. In this project, we will develop an AI-based chatbot that will provide assistant, support and chatting services to potential customers.

Faculty Supervisor:

Nashid Shahriar

Student:

Partner:

BlueCouch AI Inc.

Discipline:

Computer science

Sector:

Finance and Insurance

University:

University of Regina

Program: