Application Specialist

The Port is looking to do a full review of applications to ensure the strategy use of current applications to maximize business value and strategic use of resources for the high quality of data possible. Once the review is complete, a plan will be developed for the applications. This project will include various tasks including:
• Configure and test applications to meet business requirements and ensure core functionality is maintained and no bugs are present.
• Monitor, diagnose, and resolve application issues reported by users.
• Escalate critical issues to the appropriate team or vendor for resolution.
• Communicate effectively with teammates and business users to provide efficient solutions and updates.
• Document and maintain knowledgebase articles, procedures and best practices.
• Collaborate with other support analysts, network analysts, security analysts and database administrators to improve product quality and drive solutions forward.
• Upgrade software or interfaces for better performance and increased security posture.
• Continually review the solutions and make recommendations to improve or maintain them.
• Support the IT Team and PSJ employees as required with various projects and technical issues.
• Provide coaching and training to teammates and end users.

Faculty Supervisor:

Leah Bidlake

Student:

Partner:

Saint John Port Authority

Discipline:

Computer science

Sector:

Public administration; Transportation and warehousing

University:

University of New Brunswick

Program: