Business Process Development for Resson Rama’s Project

Resson, a Fredericton, NB-based precision agriculture company looking to develop a new business process that integrates the three major tasks involved in its product development cycle (client feedback solicitation, software development, and, quality assurance testing). In addition, through the development of this process, Resson will improve the features and functionality of an existing software product offered by Resson that better responds to customer feedback in a way that is sustainable and can be replicated across the company’s line of products as needed. The intern will review customer feedback on the software related to performance, needs, and desired functionality, using this to develop the improvement plan for the software. Throughout this process, the intern will work on quality assurance testing/product validation activities to ensure that the final product meets the needs of the users based on the feedback. In addition, the intern will document the revised business process used for this and proposed for future work. Ultimately, through this internship, Resson anticipates being more agile in responding to customer feedback and better able to develop robust product offerings with high performance and strong customer satisfaction in a timely manner.

Faculty Supervisor:

Noel Hayes

Student:

Partner:

Resson

Discipline:

Computer science

Sector:

Professional, scientific and technical services

University:

Fanshawe College of Applied Arts and Technology

Program: