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Chatbot Service Intent Mapping Project
Chatbot service intent mapping project will focus on understanding Ada support’s user intent to provide them with the most relevant answer or connect them with the best agent. By collaborating with the Analytics & Insights team at Ada, I will be instrumental in shaping how millions of our customers interact with Ada products. I will be working directly with data engineers, data scientists, ML engineers, and business stakeholders to analyze and synthesize data that can guide Ada’s business and product strategies.
Faculty Supervisor:
Jay Handelman
Student:
Partner:
Ada
Discipline:
Business
Sector:
Professional, scientific and technical services
University:
Queen's University
Program:
Business Strategy Internship
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