Detecting Trends in Conversations using NaturalLanguage Processing and Visualization

At WorkSafeBC, an overwhelming amount of data is being produced, particularly in conversation logs between people who have an active claim with WorkSafeBC and various practitioners with whom they have regular contact (usually over the phone). These records are transcribed into text and the information is far beyond what any analyst could possibly read and understand without the help of analysis and visualization tools. This project aims to transform the underlying natural language data into a format that is amenable to visualization by expert analysts at WorkSafeBC, and also to provide effective visualization tools for this purpose.

Faculty Supervisor:

Anoop Sarkar

Student:

Partner:

WorkSafeBC (Richmond, BC);IBM Canada Ltd (Kingston, ON)

Discipline:

Computer science

Sector:

Finance and Insurance

University:

Simon Fraser University

Program: