Examining and alleviating causes of no show visits in diagnostic imaging

Diagnostic imaging (DI) services, such as MRI and CT scans, are a crucial component of healthcare for many patients. However, DI appointment no-shows (i.e., cancellations without prior notice from the patient) can lead to financial losses and underutilized resources at hospitals. For patients, DI no-shows can lead to treatment delays and negative health outcomes. Multiple factors can contribute to DI no-shows, including long appointment wait times, patient-related challenges (e.g., lack of access to transportation), and external factors like the weather. This project, which will be conducted in partnership with the William Osler Health System (Osler), aims to examine the underlying factors behind DI no-shows and to help design suitable strategies to reduce no-shows. This will lead to improved healthcare quality, more accurate diagnosis, and timely treatment for patients. For Osler, which has been engaging in ongoing efforts to reduce DI no-show rates, this will enhance healthcare and workflow efficiency and utilization of resources.

Faculty Supervisor:

Myrtede Alfred

Student:

Partner:

William Osler Health System

Discipline:

Engineering

Sector:

Health and Related Sciences & Technology

University:

University of Toronto

Program: