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From Smart Water Narratives to Operational Reality: Digitization and Urban Water Service Delivery in India
This study examines how digital tools, such as household water meters, sensors, and monitoring dashboards, are being used in urban water utilities, and whether they are actually improving everyday service delivery. Focusing on medium-sized cities in India and drawing comparative insights from Canada, the study looks beyond technology installation to understand how governance arrangements, staffing and institutional capacity, infrastructure conditions, and day-to-day operating practices shape what these digital systems can (and cannot) achieve. The project will generate practical insights for utilities and policymakers on when and how digitization can improve accountability, service quality, and public trust. Participating institutions will benefit from collaborative research, comparative learning across India and Canada, and evidence that can support more effective, context-specific approaches to digital water management that are adaptable and scalable.
Faculty Supervisor:
Nidhi Subramanyam
Student:
Partner:
Indian Institute of Technology Bombay
Discipline:
Sociology
Sector:
Education
University:
University of Toronto
Program:
Globalink Research Award
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Mitacs is funded by the Government of Canada, the Government of Alberta, the Government of British Columbia, Research Manitoba, the Government of New Brunswick, the Government of Newfoundland and Labrador, the Government of Nova Scotia, the Government of Ontario, Innovation PEI, the Government of Quebec, the Government of Saskatchewan, and the Government of Yukon.