Increase e Access to Primary Care for vulnerable population by 10% from current basline

Guelph Community Health Centre is non for profit organization providing Primary Care Services , Community health services, Allied services, Mental health and Substance use services , Harm reduction, HIV and gender Affirm Care services along with multiple community services for vulnerable population including indigenous, Law income, new immigrants , people with complex issues with a focus on Social determinant of health

This Project will focus on the following :
Aim : increase the number of clients served by 10% , from the 4500 we currently roster to 4900
Increase number of visits/encounters by 10% from 26000 a year to 28600 a year

This will be done by :
Identifying opportunity on the current model of care , process mapping the current status , identifying waste and coming with future status that will come with a new process that will improve patient intake , having an updated process that help us increase access
The project will include also measuring patient satisfaction during their visit to see a primary care provider

Key performance indicators will include :

Quantitative measures :
– % of increase of rostered patients
-% of increase of visits /encounters
-% of patients booked appointment with in 3 weeks
Qualitative measures :
-Patient satisfaction
-Staff and Primary care satisfaction

Benefit will be huge to the Guelph CHC including having more clients to serve and also it will be huge to the cliental , reducing their wait time to be resorted and help them to have a faster access to care that they need

Faculty Supervisor:

Norah McRae

Student:

Partner:

Guelph Community Health Centre

Discipline:

Sociology

Sector:

Health and Related Sciences & Technology

University:

University of Waterloo

Program: