IT Help Desk Technician

The goal of this project is to create a sample system for managing laptops using specific software called Intune and Autopilot. This system should cover everything from the beginning of a laptop’s life to the end, and be created using Lean Sigma Six principles to make it as efficient as possible. The student working on the project will work closely with IT teams to figure out what is needed, create a plan, test it, and make suggestions for improving the system. The student will also make sure the system is secure, follows rules and regulations, and is easy to use for everyone involved. Ultimately, the goal is to create a system that works well for everyone and can be improved upon over time.

Faculty Supervisor:

Barb Kojder

Student:

Partner:

Leavitt

Discipline:

Computer science

Sector:

Professional, scientific and technical services; Wholesale trade

University:

Douglas College

Program: