Metis Family Services – Digital Transformation of HR File Systems: Designing and Implementing a Compliant HRIS

Métis Family Services is a delegated child and family services agency that provides culturally grounded safety, support, and community services to Métis children, youth, and families across Surrey and the Greater Vancouver region. As the organization expands its programming and workforce, it faces a critical innovation challenge: the transition from a paper-based human resources file system to a fully digital, compliant, and configurable Human Resource Information System (HRIS). The current physical HR file structure limits operational efficiency, data accuracy, and timely access to information across departments, creating barriers to evidence-based decision-making, workforce planning, and organizational growth. Because this transformation requires a comprehensive review of existing processes, analysis of gaps, configuration of a customized HRIS, and development of a structured transition plan, the work goes far beyond routine administrative duties. Instead, the project requires applied research, system evaluation, and the design of new digital workflows that will fundamentally improve how the agency manages employee information. This innovation initiative demands expertise in HRIS systems, data management, change management, business process mapping, compliance requirements, and the ability to translate technical system configurations into practical, user-friendly tools for staff. By conducting a detailed review of current HR file practices, identifying pain points, redesigning digital file structures, and configuring a customized HRIS solution, the intern will help Métis Family Services modernize its HR infrastructure in a way that enhances data integrity, supports organizational accountability, and strengthens long-term service delivery capacity.

Faculty Supervisor:

Heather Harrison

Student:

Partner:

Metis Family Services

Discipline:

Business

Sector:

Health and Related Sciences & Technology

University:

Kwantlen Polytechnic University

Program: