Process mapping and documentation at Eclipse Automation: Balancing standardization and flexibility in an engineer order-to-order operation

The research will document process knowledge that is currently held by individual employees. The main objective is that this personal knowledge about processes can be shared and used to create standardized documents which, as a result, can improve coordination and collaboration. The documentation work will include reviewing existing organization's documents, engaging personnel in series of interviews, identifying the relationships between processes and performing analyses on the findings. As an output to this research, Eclipse will have a detailed map of selected processes and a document describing each process step by step and its interactions with other steps, and a software implementation of the process map.

Faculty Supervisor:

Drs. Rob Duimering & Darrell Raymond

Student:

Geovania Pimenta & Ponle Salu

Partner:

Eclipse Automation

Discipline:

Business

Sector:

Manufacturing

University:

University of Waterloo