Short Text Similarity Calculation and Related Question Recommendation in Customer Service Chatbots

We build up chatbots for commercial companies to serve their needs, such as customer services. Within the whole chatbot building platform, there is one core component which is the short text similarity calculation component. We would like to improve our calculation capability for matching similar questions, as well as recommend related questions for the customers while they are chatting with the customer service agents.

Faculty Supervisor:

Animesh Garg

Student:

Mohan Zhang;Minghan Li

Partner:

RSVP Technologies Inc

Discipline:

Computer science

Sector:

Professional, scientific and technical services

University:

University of Toronto

Program:

Accelerate

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