En assurances non-vie, plusieurs caractéristiques d'un assuré ne peuvent pas êtreutilisées dans la tarification, même si certaines de ces variables ont un grand impact (religion, niveau de crédit, etc.). Afin de modéliser ces caractéristiques inconnues de chaque assuré, en pratique, une méthode a été développée: les systèmes bonus-malus. Ces systèmes correspondent à une échelle […]

The proposed research to be undertaken is an investigation into the relationship between electronic communication (E-mail, text messages, and Instant Messages) and key employee/employer outcomes (Employee outcomes include: work-life conflict, perceived stress, depressed mood, and anxiety; Employer outcomes include: engagement, work-role overload, job satisfaction, and work related stress. The research may also look at scales […]

Whether due to urbanization or climate changes, flood events have an impact on property value. Newly available geography data about flood risk zone have yet not been utilized to their full potential in Canada. This project aims to study the impact of the flood risk zone on the value of homes for Quebec City, and […]

To have a strategic advantage over competitors, companies have been encouraged to adopt customer-centric, value added processes and capabilities.  Firms allocate resources to train their employees in the necessary skills to build and maintain healthy relationships with their customers, yet little is understood on how investments in training impacts a firm?s performance.   The objective of […]