The goal of this project that will be conducted in collaboration with Heyday is to create a technology that uses a given messaging platform (e.g. Facebook Messenger, web chat widget) that allows users to communicate easily and smoothly with their preferred brands or retailers. This technology should allow the automation of answers and interaction between […]

The main goal of this project is to develop machine learning and natural language processing approaches to help customers to communicate their preferred brands and/or retailers via Heyday solutions. These approaches will automate answers and help to humanely engage with customers. In order to reach these objectives, some challenges will be tackled such as automatically […]