Human Resource Expert System: a Help Centre/Inquiry Expert System for Hospitals

Seneca and Trinetra are collaborating to develop a Human Resources (HR) Expert System—a self-service, Artificial Intelligence (AI)–powered application capable of responding to queries or questions from hospital staff by extracting the right answer from relevant sources: collective bargaining agreement, policies, etc., which will be piloted at Markham Stouffville Hospital (MSH). This System will provide an easy access portal for employees to quickly find public-facing information, reducing the repetitive searching for solutions by HR staff, and providing insight into repeated queries by staff to provide companies with a snapshot of employee interests. TriNetra, an expert in multi-platform system deployment, plans to market this to other hospital HR areas, ultimately rolling out to multiple industry segments across Canada and the world.

Faculty Supervisor:

Mark Buchner

Student:

Partner:

Trinetra

Discipline:

Computer science

Sector:

Professional, scientific and technical services

University:

Seneca College; Seneca College of Applied Arts and Technology

Program: