Optimizing Cross-Clinic Operational Systems for Scalable Mental Health Delivery at BrainStim Health

BrainStim Health is launching a new clinic in the Greater Vancouver Area that will specialize in timely, high-quality autism assessments for youth. This Mitacs Accelerate project supports the development of operational systems that will enable efficient, accessible, and scalable service delivery across the new site and future expansion efforts. The intern, Sumana Soma, a UBC Sauder BCom student, will work closely with BrainStim’s leadership and clinical staff to evaluate current processes, help design standardized intake and assessment workflows, and prototype tools that improve coordination and client experience.
The project will involve stakeholder interviews, process mapping, and pilot testing of operational improvements, using a service design approach. The goal is to reduce wait times, streamline intake, and ensure a consistent experience for families seeking neurodevelopmental services.
This work will directly benefit BrainStim Health by enhancing productivity and readiness for growth, and more broadly contribute to improved access to autism assessments in Canada. It also offers the intern applied learning in health systems innovation, preparing them for future work in healthcare strategy and operations.

Faculty Supervisor:

Mahesh Nagarajan

Student:

Partner:

BrainStim Health Inc.

Discipline:

Business

Sector:

Retail trade

University:

The University of British Columbia

Program: