Patient to provider AI message drafting in hospital-based outpatient care, a mixed-methods study exploring integration in care and impact

Patients can use secure messages to communicate with their healthcare providers through patient-facing patient portals. While patients like the use of secured messaging, it also increases the workload burden for providers, and as such, providers often do not offer it to patients. With recent years of technological innovation, electronic hospital records software has developed AI-generated email drafting to assist providers in replying to messages, thus minimizing the burden on providers’ workload. In collaboration with outpatient clinics at Women’s College Hospital, we will study the integration of AI message drafting, assess its impact on message volumes and response time, and explore users’ experience with the technology. The study will help the hospital make a decision whether the use of AI message drafting is worth further investment.

Faculty Supervisor:

Vess Stamenova

Student:

Partner:

Women's College Hospital

Discipline:

Computer science

Sector:

Health and Related Sciences & Technology

University:

Toronto Metropolitan University

Program: