Connected Canadians – Feedback Coordinator

Connected Canadians is a non-profit organization that provides older adults with free technology support and training.
The COVID-19 pandemic has increased the demand for their services significantly, as our ways of connecting, interacting, and living have shifted online. Connected Canadians has been growing its volunteer mentor team significantly to help meet the rising needs of its clients. The proposed research project is to monitor and document the knowledge gained by senior clients through our training activities to improve training processes. The project would involve collecting feedback from our senior clients and analyzing it, utilizing research tools such as qualitative interviews and online surveys to gather information and translate them into key learnings and findings. The goal of this research project is to support the learning and growth of both the senior clients and the technology mentors and improve Connected Canadians’ future mentor onboarding processes and senior client learnings.

Faculty Supervisor:

Shaobo Ji

Student:

Partner:

Connected Canadians

Discipline:

Business

Sector:

Education

University:

Carleton University

Program: