Connected Canadians – Program Coordinator

Connected Canadians is a non-profit organization that helps older adults with free technology support and training. The COVID-19 pandemic has increased the demand for their services significantly, as our ways of connecting, interacting, and living have shifted to online. Connected Canadians has been growing its volunteer mentor team significantly to help meet the rising needs of its clients. The proposed research project is to monitor and document the progress of technology mentors from an employability perspective and improve training processes. Many of the volunteers at Connected Canadians are newcomers to Canada and benefit from the conversational practice and cultural awareness when interacting and assisting the clients with their technology needs. The project would involve supporting the technology mentors and utilizing research tools such as qualitative interviews, skills inventory surveys and exit surveys, to gather information and translate them into key learnings and findings. The goal of this research project is to support the professional and cultural growth of the technology mentors and improve Connected Canadians’ future volunteer onboarding processes and volunteer outcomes.

Faculty Supervisor:

Shaobo Ji

Student:

Partner:

Connected Canadians

Discipline:

Business

Sector:

Education

University:

Carleton University

Program: