Digital Health Northwestern Ontario 1: Implementing a User Engagement Platform

Electronic Health Records (EHR) are the digital collection of a patient’s health information. EHRs can benefit clinicians, healthcare administrators and patients through the use of information technologies to manage various aspects of healthcare. These investments require sustained efforts to engage a multitude of stakeholders, and allow them to seek opportunities to automate, integrate and digitize healthcare processes. Thunder Bay Regional Health Sciences Centre (TBRHSC) is upgrading its EHR shared among 12 regional hospitals across a sparse geography. The success of the new system requires unprecedented levels of stakeholder engagement where traditional approach may not be effective.

This project seeks to 1) implement a crowdsourcing platform to continuously engage stakeholders of this project, 2) design and implement data visualizations and reports to monitor and report the usage, performance and results, and 3) document several types of end user engagement and provide instructions for future use in engagements.

Usability Testing will be employed in this project, where the intended users will perform specific tasks in this new system. This will help identify potential problems and improvement for the system, and also reveal insights as to the effectiveness of the platform.

Faculty Supervisor:

Michael Dohan;ShiKui Wu

Student:

Partner:

Thunder Bay Regional Health Sciences Centre

Discipline:

Business

Sector:

Health and Related Sciences & Technology

University:

Lakehead University

Program: