Alison Xia – Artificial Intelligence in Modern Hospitality

Artificial Intelligence in Modern Hospitality will analyze the effects and business applications of AI in various aspects of the hospitality industry, including but not limited to food & beverage, travel & tourism, lodging, and recreation. Specifically, it will analyze how AI fits into various consumer profiles, allowing for greater flexibility, efficiency, and profitability for companies operating in the aforementioned segments. The rise in disruptive technology has enabled AI neural networks to adapt and gain information on servicing human clients and has become a critical aspect of the services industry. This analysis will include a breakdown of current and emerging technologies, with a core focus on how hospitality disruptors use and plan to use AI in everyday operations. More specifically, the intern will analyze their application in catering to customer needs and operational workflows, focusing on how geopolitical forces drive innovation in artificial intelligence and beyond. As the Cansbridge Fellowship seeks individuals looking to disrupt and reimagine how technology is used in everyday life, this analysis is essential in reporting how artificial intelligence has and can lead to disruption in the hospitality industry.

Faculty Supervisor:

Sandy Staples

Student:

Partner:

Cansbridge Fellowship

Discipline:

Business

Sector:

Education; Other services (except public administration)

University:

Queen's University

Program: