Service Delivery Model proposal for non-traditional Healthcare

The overall goal of the proposed project is to help SSW determine the best service model for supporting non-traditional organizations and minimizing the impact of supply disruption on Ontario’s healthcare system. While these non-traditional customers have historically managed their own supply chain services, the vast disruption caused by the COVID-19 pandemic has left them vulnerable to supply shortages and, in some cases, unable to procure the necessary products to re-open.This body of work is extremely significant to SSW for a number of reasons. Firstly, having a clearer understanding of the best service model will enable SSW to provide more value to the entire healthcare system (i.e. from hospitals to home care to community care) and minimize the impacts of COVID-related supply disruptions on patient care. Secondly, completion of this project is urgent for SSW as these non-traditional customers typically do not have a robust supply chain strategy and are in immediate need of supplies. Additionally, SSW has continuously made it a priority to adapt its service model for greater value and set itself apart in the industry, to which this project would significantly contribute.

Faculty Supervisor:

John Medcof

Student:

Partner:

Shared Services West

Discipline:

Business

Sector:

Wholesale trade

University:

McMaster University

Program: