Forecasting and modeling future call arrivals at Hydro-Quebec’s call centers

The call center managers at Hydro-Quebec (HQ) need to deliver both low operating costs and high service quality. Their task is made especially difficult because they need to meet an incoming demand which is typically both time-varying and uncertain. The current techniques of forecasting future call volumes at HQ are often unreliable, and there is […]

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Development of Rapid Inverse Kinematics (IK) Modules for Integrated Robot Simulator

Industrial robotics (i.e. using robots for manufacturing processes) is one of the fastest growing industry sectors today. Traditionally, the process to program industrial robots has been laborious and time-consuming, with each robot having to be taken off-line for setup. Offline programming allows the robot users to program, simulate and generate code for multiple robots at […]

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Student data and learning analytics: Anonymity, confidentiality, privacy

Feedback from students is considered essential to continuous improvement in teaching at all levels, particularly in learner-centered education. This project looks at universities’ privacy and confidentiality policies and frameworks on the use of student feedback data, to inform decisions on program/curriculum enhancements and resource allocations for student success. Data can be from monitoring what students […]

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Cloud-based Services for Interactive, Collaborative, Smart Cities Platforms

Canadian urban populations are increasingly aware of climate change and generally support mitigation strategies. But understanding how urban form impacts energy use and emissions is challenging. We propose to design, deploy and evaluate digital media tools that support collaborative exploration of urban design scenarios where some participants are joining from remote locations. Key elements of […]

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Effects of Geomechanical Heterogeneity on Wormhole Development During Cold Heavy Oil Production with Sand – Phase 2

Canada possesses vast resources of heavy oil, which is oil that is too thick to flow through porous sandstone reservoirs and into production wells at economic rates when conventional operating practices are used. Since the mid 1980’s, heavy oil operators have demonstrated their ability to increase heavy oil production rates by encouraging the creation of […]

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Evidence-Based Dietary Protein Intake in Canadian Hospitals

Doctors are learning that nutrition plays a very important role in patient outcomes. Research has shown that protein is especially critical to patient health and recovery, especially for the elderly and severely ill. The quality of the protein, and the quantity of protein that patients receive makes a big difference. This project will examine how […]

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Prediction models for pain volatility and engagement patterns of mobile pain app users

Chronic pain costs Canadians more than any other chronic condition and affects 1 in 6 Canadians. Scientific publications of data collected from pain management apps are important to help both consumers and healthcare professionals select the right app. Developed by ManagingLife, Manage My Pain is an app-based pain management platform that allows chronic-pain users to […]

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Efficient Cross-Platform Data Communication for Smartphones & Tablets

To compare how the two basic application model, namely pure native app and embedded browser app can access NFC, Bluetooth for inter device communication and HTTP (e.g. long polling, comet, websocket) and push protocols for state synchronization. This research will offer a better understanding of the abilities and limitations of using native or embedded browser […]

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Off-Design Engine Modeling for Steam Turbines

Safely prolonging the life cyle of turbomachinery components, which would be replaced through scheduled overhauling, not only reduce the costs of operation but may also contribute to better sustainability of the life cycle management. XactLIFE is a prognostic software developed by LPTi (Life Prediction Technologies Inc., Ottawa, ON) to predict the life cycle of turbomachinery […]

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