The research focuses on governance in outsourcing relationships While the outsourcing industry grows at double digit rates, satisfaction with outsourcing arrangements could certainly be improved. Often the source of dissatisfaction, governance is a broad term that includes formal issues such as contracts and service level agreements, as well as informal issues such as relationship management and trust. The intention of this research study is to provide participants with a set of best and emerging practices in outsourcing governance.
Dr. Ron Babin
Finance, insurance and business
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