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The objective of this project is to contribute a quantitative framework for analyzing potential inefficiencies of current practices at Bell Canada in the early stages of telecommunication service provisioning, particularly pre-sales and network request sub-processes. Models of these processes incorporating randomness are to be estimated from past data and utilized as a basis for efficiency improvement using both simulation and analytical optimization tools.
Dr. Roland Malhamé
Fatima Zahra-Mhada
Bell Canada
Engineering
Information and communications technologies
Polytechnique Montréal
Accelerate
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