Stochastic Modelling of Pre-sales and Network Request Provisioning Sub-processes at Bell Canada

The objective of this project is to contribute a quantitative framework for analyzing potential inefficiencies of current practices at Bell Canada in the early stages of telecommunication service provisioning, particularly pre-sales and network request sub-processes. Models of these processes incorporating randomness are to be estimated from past data and utilized as a basis for efficiency improvement using both simulation and analytical optimization tools.

Faculty Supervisor:

Dr. Roland Malhamé

Student:

Fatima Zahra-Mhada

Partner:

Bell Canada

Discipline:

Engineering

Sector:

Information and communications technologies

University:

Polytechnique Montréal

Program:

Accelerate

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