In times of crisis or disaster, there is a need for software features and functions to be empathetic to the circumstances of the person who is using that software. Having empathetic software features and functions is particularly important when the software is being used to collect data about the health status and information needs of the person who is completing an online survey tool during a crisis such as a global pandemic. In this research we develop and validate design guidelines that can be used to make survey tools more empathetic to the circumstances of the user providing the information.
Elizabeth Borycki;Andre Kushniruk
Professional, scientific and technical services
University of Victoria
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