An outcome evaluation of the Family Services Ottawa Long-Term Counselling Program

Family Services / Services à la famille Ottawa’s (FSFO) long term counselling program is delivered to individuals living with severe and persistent mental illness. Although their counsellors anecdotally report improvement in clients, FSFO has not evaluated the results for this client group as a result of their work with FSFO. Since 2015, FSFO had been […]

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Development of a Sustainable Program Quality Improvement Framework using a Balanced Scorecard Methodology at Family Services Ottawa

FSO (Family Services Ottawa) is a not-for-profit social service agency whose mission is to assist individuals, to build on their strengths and to improve their mental health. FSO does so by providing counselling, education, and advocacy within a context of working to foster systemic change. Although their programs are increasingly monitored and evaluated at the […]

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