Knowledge Intensive Processes Representation and Analysis: Process-Aware Work-Graphs and Predictive Approaches

Processes are important concepts in modern society since they control and standardize the interactions between businesses, consumers, governments and other organizations. However, the rise of knowledge-based industries such as financial services, healthcare, advanced manufacturing and software development have produced unstructured and knowledge-dependent processes. These Knowledge Intensive Processes (KIPs) KIPs range from partially structured to unstructured processes and require some control and standardization while guiding but not completely constraining knowledge workers actions. This interplay between providing agility and control promotes the emergence of complex work-graphs, which gather cross-cutting processes, tasks, people, information, rules and supporting software systems. Current challenges include representing process abstractions and defining methods for predicting process analysis. TO BE CONT’D

Faculty Supervisor:

Paulo Alencar

Student:

Glaucia Melo

Partner:

Centre for Community Mapping

Discipline:

Computer science

Sector:

Information and communications technologies

University:

Program: