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The research will focus on understanding how same-day delivery courier companies can collaborate with retailers in order to form a mutually beneficial option for the end consumer. It will focus on choosing retailers that can have such service incorporated into their current operations. The challenges, risks, and considerations of the transition will be analyzed to help all parties involved. Ultimately, the research will validate the market, which will show whether there is a demand for such service. The research will ensure Novex continues to operate profitably in the future by helping the company understand which retailers they can partner with using Zipments’ online platform, mobile app, and an API in order to help revitalize its growth in the quickly changing courier industry.
Dr. James Tansey
University of British Columbia
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