In this project we will conduct Social network analysis (SNA) of MyCA user network, in order to assess the interplay between social influence and the diffusion of information within the MyCA platform. SNA offers a convenient method to represent and analyze interactions among the components of a system. SNA can thus provide an abstract representation […]

CA Technology wants to design the right software products well. Their user interaction designers recently began interviewing end users in their workplace and developing archetypal descriptions of typical users called ‘personas’. The good thing about personas is that they encourage designers to take a people-first perspective, which is great most of the time. But, sometimes […]