Adapting data infrastructure for process improvement on legal & financial service teams

North America is about to experience the greatest wealth transfer in human history. Estate planning and settlement can be enormously stressful and cumbersome processes involving lawyers, accountants, trust services, and loads of paperwork–often when least expected. The time and financial burden of planning or settling an estate presents a demanding problem to the average Canadian at a time when many are emotionally taxed and grieving. At the same time, businesses and consumers alike are seeing a need for digital transformation in historically slower-moving industries such as legal services and healthcare. The onset of the Covid-19 pandemic has added fuel to the speed of that transformation, but organizations must figure out quickly how to make sense of all the data now being brought online with it. Data infrastructure and business intelligence projects in transforming industries such as legal and financial services present a clear opportunity to positively impact organizations and the people they serve. Improvement of service and reduction of time requirements are both commercially and socially valuable, as they reduce the emotional and financial burden of estate planning and settlement.

Faculty Supervisor:

John-Paul Ferguson

Student:

Partner:

ClearEstate

Discipline:

Business

Sector:

Professional, scientific and technical services; Real estate and rental and leasing

University:

McGill University

Program: