Emergency Department Flow Optimization Case Study

This Mitacs-Accelerate internship has to do with studying the Emergency Department (ED) operations at the Grand River Hospital. In May of 2008, the provincial government announced funding for a number of hospitals to help them reduce ED wait times. The focus of the internship is an in‐depth study of the ED, and a detailed analysis of all information, patient, staff and equipment flows. The intern will produce a report for the Grand River providing process flow descriptions, as well as identifying opportunities to streamline all aspects of the ED from patient arrivals, patient through the ED and to patient discharge. The intern will pursue a simulation based these to examine several design and control alternatives for managing the flow of patients through the ED.

Faculty Supervisor:

Dr. Beth Jewkes

Student:

Jennifer La

Partner:

Grand River Hospital

Discipline:

Business

Sector:

Life sciences

University:

University of Waterloo