Evaluating the imPROVE LEAN Program at Provincial Health Services Authority

This research project will examine the imPROVE program at Provincial Health Services Authority. The imPROVE program is a large scale initiative designed to ensure or improve the quality and efficiency of health service delivery using LEAN methodology. This research will investigate several components of interest as identified by key stakeholders, which will provide decision makers with sound research evidence pertaining to the effectiveness and cost-effectiveness of the imPROVE program, which in turn, can be used to plan future directions of the initiative.

The purpose of this study, then, is to embark upon a research program of sufficient rigor to produce scientific reports that will reveal information about several aspects of the imPROVE program—information that will withstand the scrutiny of peer-reviewed critiques such that results can be relied upon as a sound foundation for decision making. The resulting evaluation framework may also be transferable to other health authorities.

Faculty Supervisor:

Jalil Safaei

Student:

Partner:

Provincial Health Services Authority

Discipline:

Life Sciences

Sector:

Health and Related Sciences & Technology; Information and cultural industries; Professional, scientific and technical services; Public administration

University:

University of Northern British Columbia

Program: