NLP Sales Assistant

The goal of this project that will be conducted in collaboration with Heyday is to create a technology that uses a given messaging platform (e.g. Facebook Messenger, web chat widget) that allows users to communicate easily and smoothly with their preferred brands or retailers. This technology should allow the automation of answers and interaction between users and retailers. The technology that we would like to develop will be based on advanced Natural Language Processing (NLP) and machine learning techniques. These techniques shall allow the performance of the existing approaches which have a small success rate especially when dealing with complex situations that involve for instance users asking their questions simultaneously in two different languages (e.g. English and French) or using regionalized languages. The project will have unique benefits for both Heyday and the intern. For Heyday, it will allow the improvement of their success rate which is now around 60%. Concerning the intern, this project will help him to improve his knowledge about recent advanced NLP and machine learning techniques as well as working with real data in a real-life challenging problem.

Faculty Supervisor:

Nizar Bouguila

Student:

Francisco Toral

Partner:

Heyday Technologies Inc.

Discipline:

Engineering - computer / electrical

Sector:

Information and communications technologies

University:

Program: