Related projects
Discover more projects across a range of sectors and discipline — from AI to cleantech to social innovation.
In todays competitive market, customer service has become essential to any company willing to expand and increase its business. Companies cannot afford to fall short of consumer expectations. With the recent progress in Artificial Intelligence (AI) and the impressive results in different industrial areas, companies are adopting AI techniques for customer service. Most of the applications of AI in contact centers are based on the use of chatbots. These conversational agents are trained to interact with the customer and answer questions. These AI solutions does not provide ways to measure customer satisfaction. This part is still handled manually through customer satisfaction surveys sent by emails, phone or online. However, on average, only third of the surveys get responses. AI can play an interesting role in measuring customer satisfaction by directly analyzing the customer-agent interaction. TO BE CONT’D
Moulay Akhloufi
Abdoulaye Ly
Summatti Inc
Computer science
Information and communications technologies
Accelerate
Discover more projects across a range of sectors and discipline — from AI to cleantech to social innovation.
Find the perfect opportunity to put your academic skills and knowledge into practice!
Find ProjectsThe strong support from governments across Canada, international partners, universities, colleges, companies, and community organizations has enabled Mitacs to focus on the core idea that talent and partnerships power innovation — and innovation creates a better future.