Scotiabank HRSS Operational Efficiency Enhancement

The increased demand for reliable and useful human resource information has pushed the subject to the top of the practitioners’ agenda. Accordingly, human resource and capital management is also one of Scotiabank’s core priorities. As an ever-growing multinational company that employs a large number of employees, human resource information reporting is a vital service for Scotiabank for ensuring good decisions in talent management. Yet, there is no standardization in the workflow to integrate request intake for data and reports, causing delays in request handling. This internship will tie into a research to improve request intake process, assist prioritization of information services workflow, identify the most widely-needed human resource information and services together with HR clients, and present the HR analytic metrics result to HR clients and partners. The goal is to help Scotiabank translate its company-wide HR and workforce data into workable insights that it can use and share with its business leaders.

Faculty Supervisor:

Dr. Eugene Fiume


Lissa Dora


Bank of Nova Scotia


Computer science


Finance, insurance and business


University of Toronto



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