The research will document process knowledge that is currently held by individual employees. The main objective is that this personal knowledge about processes can be shared and used to create standardized documents which, as a result, can improve coordination and collaboration. The documentation work will include reviewing existing organization's documents, engaging personnel in series of […]

The first phase of the project produced a detailed modeling and documentation of the Sales and Quotation phase of the partner's business process. Interview results were combined with existing documents, database information, etc., to map and describe the business tasks in the process. The primary deliverable for the first phase was a detailed model of […]